Privacy Policy — How 1wim Collects, Uses, and Protects Your Personal Data

Introduction

1wim ("we", "us", "our") operates the online betting and casino platform accessible at https://1wim.io (the "Platform"). We are committed to protecting the privacy and personal data of every individual who visits, registers with, or uses our Platform, including all players based in Bangladesh and elsewhere.

This Privacy Policy describes in detail what personal data we collect from you, the purposes for which we process it, the circumstances under which we may share it with third parties, how long we retain it, and the rights you hold as a data subject. This policy applies to all personal data collected through the Platform, whether submitted directly by you during registration, generated automatically through your use of the Platform, or obtained from third-party sources in connection with identity verification or payment processing.

By creating an account with 1wim or continuing to use the Platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with any aspect of this policy, please discontinue use of the Platform and contact our support team to arrange account closure.

Personal Data We Collect

We collect different categories of personal data depending on how you interact with the Platform. The categories are set out below.

2.1 Registration and Identity Data

When you create an account with 1wim, we collect the information you provide during the registration process, which typically includes:

• Your full legal name;
• Date of birth (to verify you are aged 21 or above);
• A valid mobile phone number or email address;
• Your residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) and postcode;
• A username and password of your choosing.

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may request copies of identity documents, which may include:

• National Identity Card (NID) or passport;
• A recent utility bill or bank statement confirming your address;
• Documentation confirming ownership or authorised use of your designated payment method.

2.3 Financial and Transaction Data

When you make deposits or withdrawal requests, we collect transaction-related data including the payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer), the transaction amount in Bangladeshi Taka (BDT), transaction timestamps, and unique transaction reference identifiers. We do not store full payment card numbers on our systems.

2.4 Usage and Behavioural Data

We automatically collect data about how you use the Platform, including the pages and games you visit, bet history, session duration, search queries within the Platform, and interactions with promotional content.

2.5 Technical and Device Data

We collect technical data from the device and network you use to access the Platform, including your IP address, browser type and version, operating system, device identifiers, and referring URLs.

2.6 Communications Data

If you contact our support team via email or live chat, we retain records of those communications, including the content of your messages, the date and time of contact, and any resolution actions taken.

How We Collect Your Data

1wim collects personal data through the following channels:

• Directly from you — when you register an account, complete the KYC verification process, make a deposit or withdrawal request, contact our support team, or participate in a promotion or survey;
• Automatically — through cookies, web beacons, log files, and similar tracking technologies when you browse the Platform, as described in Section 7;
• From payment processors — bKash, Nagad, Rocket, Upay, and card processing partners may share transaction confirmation data with us to facilitate deposit and withdrawal processing;
• From identity verification partners — where we engage third-party KYC providers to assist with identity and document verification;
• From fraud prevention services — to help us detect and prevent fraudulent activity on the Platform.

How We Use Your Personal Data

1wim uses the personal data we collect for the following purposes:

4.1 Account Administration

We use your registration and identity data to create and manage your 1wim account, verify your identity and age, enforce the one-account-per-person policy, and provide you with access to our sportsbook, casino, and slots services.

4.2 Payment Processing

We use your financial data to process deposit requests, execute withdrawal payments to your designated bKash, Nagad, Rocket, Upay, or bank account, and maintain accurate transaction records for audit and dispute resolution purposes.

4.3 Legal and Regulatory Compliance

We process certain categories of your data to fulfil our legal obligations, which include identity verification under KYC requirements, fraud and money laundering detection, and retaining transaction records for the legally mandated retention period.

4.4 Security and Fraud Prevention

We analyse technical and usage data to detect suspicious activity, prevent unauthorised account access, identify potential multi-accounting, and protect the integrity of our betting markets against manipulation or match-fixing involvement.

4.5 Platform Improvement and Personalisation

We use aggregated and anonymised usage data to understand how players interact with the Platform, improve our game offerings, and where you have given consent, personalise the content and promotions shown to you based on your betting and gaming preferences.

4.6 Responsible Gaming

We may use your betting history, session data, and account activity to monitor for indicators of problem gambling behaviour, make responsible gaming tools available to you, and enforce self-exclusion or deposit limits that you have requested.

4.7 Marketing Communications

Where you have given us your explicit consent, we may send you promotional communications about 1wim offers, new game releases, cricket and sports promotions (including BPL, IPL, and T20 World Cup-related content), and seasonal promotions relevant to the Bangladesh market such as Eid and Pohela Boishakh campaigns. You may withdraw this consent at any time.

Legal Basis for Processing

We rely on the following legal bases to process your personal data:

• Contractual necessity — processing required to fulfil the Terms & Conditions you agreed to when registering your account, including account management and payment processing;
• Legal obligation — processing required to comply with applicable KYC, anti-money laundering, and record-keeping obligations;
• Legitimate interests — processing necessary for fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where these interests are not overridden by your rights;
• Consent — for marketing communications and non-essential cookie placement, where we rely on your explicit opt-in.

Sharing Your Personal Data

1wim does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties strictly for the purposes described in this policy:

6.1 Payment Service Providers

We share the minimum necessary transaction data with payment partners including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and licensed banking partners (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank) to facilitate your deposit and withdrawal requests.

6.2 Identity Verification Partners

We may engage regulated third-party KYC and identity verification service providers to assist with document validation and age verification. These providers are contractually bound to process your data only for verification purposes and to apply appropriate security measures.

6.3 Game Providers

To deliver casino and slot games from studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi, a limited session token and anonymised player identifier may be shared with the relevant studio. Personal data such as your name, contact details, or payment information is not passed to game studios.

6.4 Fraud and Security Services

We may share technical and transaction data with specialist fraud detection and cybersecurity providers to protect the Platform and its users from fraudulent activity.

6.5 Legal and Regulatory Disclosure

We may disclose personal data to law enforcement agencies, regulatory authorities, or courts where we are legally required to do so, or where disclosure is necessary to prevent, detect, or prosecute criminal activity including fraud or money laundering.

Cookies & Tracking Technologies

1wim uses cookies and similar technologies to operate the Platform, remember your session, and gather anonymised usage analytics. The categories of cookies we use are described below.

7.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function. They include session authentication tokens that keep you logged into your account and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without impairing the core functionality of the Platform.

7.2 Performance and Analytics Cookies

We use anonymised analytics cookies to understand how players navigate the Platform, which pages generate the most engagement, and where technical errors occur. This data is used exclusively to improve Platform performance and user experience.

7.3 Functional Cookies

Functional cookies allow the Platform to remember your preferences, such as your preferred language setting or most recently played game category, to provide a more consistent browsing experience across sessions.

7.4 Marketing Cookies

Where you have given your consent, we may use marketing cookies to track your engagement with promotional content and tailor offers to your interests. You may withdraw consent to marketing cookies at any time by contacting our support team.

Data Retention

1wim retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for the duration required by applicable legal obligations. Our general retention principles are as follows:

• Account data — retained for the duration of your active account relationship with 1wim, and for a minimum of five years following account closure to satisfy legal record-keeping obligations;
• Transaction records — retained for a minimum of five years from the date of the transaction in accordance with financial record-keeping requirements;
• KYC documents — retained for the duration of the account relationship and for five years following closure, or longer if required by applicable law;
• Support communications — retained for up to three years from the date of the last interaction, unless the communication relates to an ongoing dispute or legal matter;
• Marketing consent records — retained for as long as your consent remains active, and for one year following withdrawal of consent as evidence of the consent record.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures.

Data Security

1wim employs a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security practices include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data fields at rest within our databases;
• One-way cryptographic hashing of account passwords — no employee can access your password in plain text;
• Strict internal access controls ensuring that staff can only access personal data to the extent necessary for their specific role;
• Regular security audits and penetration testing of our Platform infrastructure;
• Two-factor authentication options for staff accessing internal systems containing personal data;
• Incident response procedures to detect, contain, and report security breaches in a timely manner.

While we take all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for notifying us immediately if you suspect unauthorised access to your account.

Your Rights Over Your Personal Data

Subject to applicable law, you hold the following rights in relation to the personal data 1wim processes about you:

10.1 Right of Access

You have the right to request a copy of the personal data we hold about you, along with information about how it is being processed. We will respond to verified access requests within a reasonable timeframe.

10.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may update most account details directly through your account settings, or by contacting our support team.

10.3 Right to Erasure

In certain circumstances you may request that we delete the personal data we hold about you. Please note that this right is subject to legal retention obligations — for example, we are required to retain transaction records and KYC documents for a defined minimum period, and erasure requests cannot override these obligations.

10.4 Right to Restrict Processing

You may request that we restrict the processing of your data in circumstances where you contest the accuracy of the data, where processing is unlawful but you prefer restriction over deletion, or where you have objected to processing and a determination is pending.

10.5 Right to Object

You have the right to object to processing of your personal data where we rely on our legitimate interests as the legal basis. You also have the right to withdraw consent to marketing communications at any time, without affecting any prior lawful processing.

10.6 How to Exercise Your Rights

To exercise any of the rights described above, please contact our data support team at [email protected]. We may request proof of identity before processing your request to ensure that data is not disclosed to an unauthorised party. We aim to acknowledge all rights requests within 5 business days and to fulfil them within 30 calendar days.

Children and Minors

The 1wim Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we discover or have reason to believe that an account has been created by a person under the minimum age, we will immediately suspend that account, delete the associated personal data to the extent permitted by law, and forfeit any funds in accordance with our Terms & Conditions.

Third-Party Services and External Links

The 1wim Platform may display content sourced from third-party game providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate their own privacy practices in relation to game session data generated within their game environments. 1wim is not responsible for the privacy practices of third-party game studios, and we encourage you to review their privacy documentation where relevant.

The Platform does not contain links to external third-party websites for general browsing purposes. Any third-party services accessible through the Platform (such as payment gateway interfaces for bKash, Nagad, or Rocket) are accessed for the specific purpose of facilitating your transaction and are subject to those providers' own terms and privacy policies.

Updates to This Privacy Policy

1wim reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via the contact details held on their account.

We encourage you to review this Privacy Policy periodically. Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised version. If you do not agree with the changes, you must discontinue use of the Platform and may request account closure in accordance with our Terms & Conditions.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which 1wim handles your personal data, please contact our support team using the details below. We aim to respond to all privacy-related enquiries promptly and thoroughly.

Email: [email protected]
Support Hours: 24 hours a day, 7 days a week — including all Bangladesh public holidays
Response Language: English
Time Zone: Bangladesh Standard Time (BST, UTC+6)