Responsible Gaming at 1wim — Your Safety Is Our Priority
At 1wim, we believe gambling should always be an entertaining pastime, never a financial burden. Our Responsible Gaming programme gives every Bangladesh player practical tools and clear guidance to stay in control — from deposit limits and time-out features to full self-exclusion options and direct access to support.
Playing Responsibly Starts With Awareness
1wim is committed to fostering a safe, fair, and enjoyable betting environment for every player across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and beyond. While the vast majority of our members enjoy cricket betting, live casino, and slot games purely for entertainment, we recognise that for a small number of people gambling can become harmful.
Our Responsible Gaming programme is built around three core principles: prevention, intervention, and support. We equip players with the tools they need to set sensible boundaries before problems arise, we monitor for early warning signs of harmful patterns, and we connect anyone who needs help with appropriate support resources at no cost.
Gambling at 1wim is strictly restricted to adults aged 21 and above. Age verification is a mandatory step during account registration, and we reserve the right to request additional documentation at any time to confirm eligibility. Any account found to be operated by a person under the age of 21 will be immediately suspended and the relevant funds handled in accordance with our Terms & Conditions.
Tools to Keep You in Control
Every 1wim account comes with a full suite of responsible gaming tools, available at no charge. You can activate, adjust, or remove these tools at any time by contacting our 24/7 support team.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your 1wim account. Once the limit is reached, further deposits are blocked until the period resets. Limits take effect immediately when reduced and after a 24-hour cooling period when increased — so you can always tighten your budget on the spot. Minimum deposit limit available: ৳500 per day.
Loss Limits
Define the maximum amount you are willing to lose in a given daily, weekly, or monthly period. When your net losses reach the limit you have set, 1wim will automatically block further betting activity for the remainder of that period. Loss limits are a powerful front-line tool for keeping your gambling spend within comfortable financial boundaries.
Session Time Limits
Limit how long you spend on the 1wim platform in a single session. You can set a reminder alert that notifies you when you have been playing for a defined number of minutes, or a hard limit that logs you out automatically at the end of your chosen session duration. Time limits help prevent extended unplanned play sessions that can erode both finances and wellbeing.
Time-Out / Cool-Off Period
If you feel you need a short break from gambling, a time-out allows you to temporarily suspend your 1wim account for a period of your choosing — from 24 hours up to 6 weeks. During a time-out, you cannot log in, deposit, or place any bets. The tool is designed for players who want a brief pause without committing to a permanent self-exclusion.
Self-Exclusion
Self-exclusion is a formal, longer-term option for players who feel they need to stop gambling entirely. You can request self-exclusion for a minimum period of 6 months, up to a permanent exclusion. Once self-exclusion is active, your account is closed, all marketing communications are stopped immediately, and you cannot re-register for the duration of the exclusion period — even from a new device.
Reality Checks & Activity Statements
Enable regular reality check pop-ups that display a summary of your session duration and net win/loss position at intervals you define. You can also request a full account activity statement at any time, showing your complete deposit, withdrawal, and betting history. Accurate information about your own activity is one of the most effective tools for maintaining healthy gambling habits.
How to Activate Responsible Gaming Tools
Activating any of the tools described above is straightforward. Our support team is available around the clock — including all Bangladesh public holidays — to process your request promptly and without question.
Log in to Your 1wim Account
Access your account using your registered mobile number or email address and your password. If you have forgotten your credentials, use the password reset option on the login page.
Navigate to Account Settings
Inside your account dashboard, locate the "Responsible Gaming" section. Here you will find all available limit, time-out, and self-exclusion tools listed clearly with current status.
Select and Configure Your Tool
Choose the tool you wish to activate — for example, a daily deposit limit of ৳1,000 or a weekly session time limit of 5 hours — and enter your preferred values.
Confirm the Change
Confirm your selection. Reductions to limits and activation of time-out or self-exclusion take effect immediately. Increases to existing limits require a 24-hour reflection period before they come into force.
Contact Support if Needed
If you cannot access your account settings or require immediate assistance activating self-exclusion, contact our team directly at [email protected] — available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).
Warning Signs of Problem Gambling
Problem gambling can develop gradually and may not be immediately obvious. The following are recognised warning signs that gambling may be moving beyond healthy entertainment. If several of these apply to you or someone you know, we strongly encourage reaching out for support.
Chasing Losses
Placing additional bets to try to recover money lost in previous sessions, often leading to larger and larger wagers that compound the original loss.
Gambling With Money You Cannot Afford to Lose
Using funds set aside for essential expenses — rent, food, bills, school fees — for gambling deposits, or borrowing money from family or friends to fund gambling activity.
Inability to Stop or Set Limits
Finding it difficult or impossible to stop gambling once you have started, or repeatedly breaking self-imposed limits on time or money spent.
Neglecting Responsibilities
Missing work, study commitments, or family responsibilities due to time spent gambling, or feeling that gambling is taking priority over important life areas.
Secrecy and Concealment
Hiding gambling activity from family members or close friends, or feeling the need to lie about the amount of time or money spent on gambling platforms.
Mood Dependence on Gambling Outcomes
Experiencing significant mood swings tied directly to wins and losses — feeling elated after a win and deeply distressed or irritable after a losing session.
Ask Yourself These Questions
Honest self-reflection is one of the most powerful tools available to any player. Read through the following questions carefully and consider your answers truthfully. If you answer "yes" to two or more of these questions, we encourage you to activate one of our responsible gaming tools or contact our support team for a private, non-judgmental conversation.
Have you ever spent more money gambling than you originally planned for a single session? A one-off incident is not necessarily cause for alarm, but if this happens regularly it may indicate that your gambling is not following a plan.
Have you ever borrowed money, sold possessions, or gone without basic necessities in order to fund gambling? Using credit or essential funds for gambling is a significant warning sign that warrants immediate attention.
Do you find yourself thinking about gambling frequently when you are not playing? Persistent preoccupation with upcoming bets, replaying past sessions, or planning future gambling in detail throughout your day can indicate a deepening dependency.
Have family members, friends, or colleagues expressed concern about your gambling habits? People close to us often notice changes in behaviour before we recognise them ourselves. Taking such concerns seriously is a sign of strength, not weakness.
Have you tried to cut down or stop gambling but found it difficult to follow through? Difficulty controlling gambling behaviour despite genuine attempts to reduce it is a clinical indicator of problematic gambling that deserves professional support.
Do you gamble as a way to escape stress, anxiety, loneliness, or other difficult emotions? Using gambling as an emotional coping mechanism can accelerate the development of dependency and is associated with more severe problem gambling outcomes.
Support Is Always Available
If you believe gambling is negatively affecting your life, your relationships, or your financial stability, please do not hesitate to reach out. 1wim's support team is trained to handle responsible gaming conversations with sensitivity, discretion, and zero judgement.
We can assist you immediately with activating deposit limits, initiating a time-out or full self-exclusion, closing your account, or simply listening and pointing you toward the right next step. You do not need to be in a crisis to reach out — early conversations are always easier and more effective.
All responsible gaming support requests are handled by a dedicated team member — not an automated system — and all communications are kept strictly confidential. We will never share information about a responsible gaming request with third parties without your explicit consent, except where required by law.
1wim Responsible Gaming Support
Email Support
Write to our dedicated responsible gaming team at [email protected] with the subject line "Responsible Gaming Request". We aim to respond within 2 hours, 24 hours a day, 7 days a week — including Eid and all Bangladesh public holidays.
Live Chat
Access live chat directly through your 1wim account dashboard for real-time support. Our live chat agents are available around the clock and can initiate a time-out or self-exclusion on your behalf during the conversation if you request it.
Support Hours
24 hours a day, 7 days a week, 365 days a year — including all Bangladesh national holidays. Response language: English. All times in Bangladesh Standard Time (BST, UTC+6).
Confidentiality Guarantee
Every responsible gaming conversation is handled with complete confidentiality. Your request will not appear on your public account record, and no marketing communications will be sent to you after you initiate a responsible gaming contact.
Third-Party Assistance
If a family member or trusted person is contacting us on your behalf, we will work with them respectfully and cooperatively, subject to applicable privacy considerations. We encourage family members to reach out if they are concerned about someone they love.
1wim's Responsible Gaming Commitments
We Will Never Target Vulnerable Players
1wim does not send bonus offers, promotional messages, or incentives to players who have activated responsible gaming tools, requested a time-out, or shown behavioural indicators of problem gambling. Marketing suppression is applied automatically and immediately.
We Monitor for Harmful Patterns
Our platform uses activity monitoring to identify players whose betting behaviour indicates potential harm — such as rapidly increasing stakes after losses or unusually long uninterrupted sessions. Players identified by these checks may be proactively contacted by our team.
We Enforce Age Verification Strictly
No account on 1wim may be operated by a person under the age of 21. Age verification is mandatory at registration and may be requested at any subsequent point. Accounts that fail age verification are suspended immediately, with no exceptions.
We Train Our Team on Responsible Gaming
Every member of the 1wim customer support team receives training on identifying problem gambling indicators and on how to respond with sensitivity and appropriate signposting. Responsible gaming is not a compliance checkbox — it is central to how our team operates.
Enjoy 1wim Responsibly
Cricket betting, live casino, and 500+ slots — all on a platform that puts your safety first. Set your limits, play within your means, and reach out to our team any time you need support.
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